We've set out below some frequently asked questions in relation to our service.
Do you serve organisations or individual households?
Both. There is no minimum value and we can ship to organisations and residential addresses.
Can you delivery anywhere in the United Kingdom, including the Scottish Highlands?
Yes we can. And wherever you are based, whatever the products or volumes, the post and packing cost remains the same (i.e. GBP 5.45 up to GBP 50 exclusive of VAT, then free of charge).
I don't have a credit/debit card/paypal account - can I email a purchase order and buy offline?
Of course! Many of our clients (particularly schools and other public sector clients) don't have a credit or debit card and prefer to place orders using purchasing orders. Simply email through the purchase order to firstname.lastname@example.org, making sure you state the product code (if one exists), product description and individual item volume and price (as stated on our website), key contact person, delivery address (plus billing address if different), any special delivery instructions, telephone number and email address.
On receipt of your purchase order we will email by return to confirm receipt and acceptance of your order and an invoice. We reserve the right to request payment prior to order shipment though we will confirm this with you prior to organising the shipment. If you are a public sector organisation we will automatically allow you to pay within 30 days of the date of the order.
Do you offer discounts for large volume purchases?
Yes we do. Just email email@example.com with your contact details and the products and volume sought and we'll consider offering a reduced unit price (though it will depend on the volume requested and the product in question).
Do you take orders over the phone?
Yes we can. Though for security reasons we would recommend that orders are placed online via the online shop (with the exception of trade accounts where payment can be deferred for up to 30 days from date of order). All transactions using credit/debit cards are conducted securely via a third party (SagePay).
How can I find out more information about a product, or how much stock you have?
Simply email firstname.lastname@example.org with the product description, product code (if stated on our website), the nature of your query plus contact details. We will respond quickly.
Do I have to set up an account prior to placing an order?
No you don't, you can purchase products using a credit/debit card or paypal without the need to register. However If you would like to open a trade account (i.e. an account whereby you pay strictly 30 days post order rather than paying upfront) or take advantage of our 'wish list' feature then you will need to request this via the 'Open an Account' menu option (top right of the page).
Can you export products outside of the United Kingdom?
Within the EU
We will be happy to send goods to other EU countries if your order value exceeds GBP 250 per product category. In the first instance please email us if you wish to place an order with your purchase order requirement and shipping address and we will provide an additional shipping quote which you must pay with the total cost of the goods proforma before we will release title of the goods for shipment. You must provide evidence of being VAT registered to enable us to zero-rate the VAT, otherwise we will charge the UK VAT rate.
Outside of the EU
Though we don't export directly, if you are a company based outside of the EU and are happy to pay proforma via bank wire transfer and organise for collection of the goods from an inland UK location (EX-WORKS) we will be happy to trade with you. Note that we have a minimum order value of GBP 2,000 per product category. As the seller, you will have to organise the export logistics and paperwork, including any export licences if applicable and will have the responsibility for payment of customs duties and insurance. Only pounds sterling transactions are available. We will also seek documented proof of export within 3 months of collection to ensure that VAT has not been incorrectly avoided. We will not be able to trade with you outside of the EU if you are a household rather than a business.
How long will my order take to be delivered?
For UK based clients, most products are shipped within 1-3 days of the order date. Stationery items are typically next day delivery if orders are placed by 2pm, though this is not guaranteed. Recycling bins can take up to three weeks (though typically are in stock in which case delivery is within a week).
What are your post and packing charges?
UK p/p is GBP 5.45 per order up to GBP 60 (including VAT), after which delivery is completely free. For overseas shipment within the EU we will charge an additional shipping cost, regardless of the value of the order, which will depend on the location of the shipping address. We will provide a quote and will only ship the goods once this additional shipping cost has been paid proforma.
What are your distribution arrangements?
For UK domestic and EU deliveries, the goods purchased will be delivered to you directly by our distribution partners, typically via third party freight or parcel courier companies. This means that you may well receive more than one delivery depending on the range of products purchased. Note that for UK domestic shipments only you will be charged a single shipping fee per total transaction by GreenBuying.co.uk for the post&packing costs, regardless of the number of individual shipments within the single transaction.
For (non-UK) EU shipments, we will provide you with a quote for the additional shipping cost and will only release the goods for dispatch once you have paid our proforma invoice, covering the full cost of shipment and the goods. If you are VAT registered we will need documented evidence of your VAT registration prior to shipment otherwise we will charge UK VAT on the shipping and goods.
Can I cancel my order prior to receipt of goods?
If you wish to cancel an order please email email@example.com. If the parcel has already been dispatched you can arrange to have it returned. The returns must go back to the correct address (found on the original delivery note) within 30 days together with the delivery note.
How do I return items that we're not happy with?
In the unlikely event of you're not being happy with the delivered items, please email firstname.lastname@example.org ideally within 24 hours and we will advise what to do by return. For stationery items we will organise for pick up of the goods in their original packaging with delivery note. For all other products, you will need to arrange for shipment back within 30 days to the address stated on the delivery note. We will then either organise for replacements to be sent without charge or, if you prefer, a full refund including the return shipping cost.