Delivery FAQs
We've set out a few frequently asked questions in relation to our delivery service.
Please call us if you need any help.
Do you serve organisations or individual households?
Both. There is no minimum value and we can ship to organisations or residential addresses.
Can you delivery anywhere in the United Kingdom, including the Scottish Highlands?
Yes we can. And wherever you are based, whatever the products or volumes, the post&packing cost is the same (i.e. £5.45 up to £60 inclusive of VAT, then free of charge).
Can you export products outside of the United Kingdom?
To reduce the carbon footprint of our service, we typically only distribute within mainland UK. We can however ship books anywhere in the world (with the exception of China).
How long will my order take to be delivered?
Most products are shipped within 1-3 days of the order date. Stationery items are typically next day delivery if orders are placed by 2pm, though this is not guaranteed. Recycling bins can take up to three weeks (though typically are in stock in which case delivery is within a week).
What are your post and packing charges?
UK p/p is £5.45 per order up to £60 (including VAT), after which delivery is completely free.
What are your distribution arrangements?
The goods purchased will be delivered to you directly by our distribution partners. This means that you may well receive more than one delivery depending on the range of products purchased. Note that you will only be charged a single shipping fee per total transaction by GreenBuying.co.uk for the post&packing costs, regardless of the number of individual shipments within the single transaction.
Can I cancel my order prior to receipt of goods?
If you wish to cancel an order please email us. If the parcel has already been dispatched you can arrange to have it returned. Remember that unless a delivery error has been made or the good(s) are defective, you will have to pay for the post and packaging in both directions. The returns must go back to the correct address (found on the original delivery note) within 30 days together with the delivery note.
How do I return items that are damaged or incorrect?
In the unlikely event of damaged or incorrectly delivered items, please email customerservices@greenbuying.co.uk within 24 hours and we will advise what to do by return. For stationery items we will organise for pick up of the goods in their original packaging with delivery note. For all other products, you will need to arrange for shipment back within 30 days to the address stated on the delivery note. We will then either organise for replacements to be sent without charge or, if you prefer, a full refund including the return shipping cost.
